AI Customer Support Chatbot

Deployed an AI chatbot trained on 5,000+ support articles that handles 70% of inbound queries without human intervention.

70% of queries resolved without human intervention

The Challenge

The support team was overwhelmed with repetitive questions, leading to 48-hour response times and customer churn.

Our Solution

We fine-tuned a GPT-4 chatbot on their knowledge base, integrated it with their ticketing system, and built an escalation workflow for complex issues.

OpenAI GPT-4Next.jsPythonFastAPIPostgreSQL

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